Refund policy

Return & Exchange Policy

We want you to love your Ukiyo products. However, due to the nature of skincare and hygiene products, we do not offer returns or exchanges once the product has been opened or used.

You can request a return or exchange only if:

  • You received the wrong product.

  • Your item arrived damaged or defective.

In such cases, please contact us within 48 hours of receiving your order at Ukiyobyh@gmail.com or (+92) 334 6669562 with your order number and a photo of the item received.

We’ll review your request and, if approved, arrange for a replacement or refund (excluding shipping costs).

Note:

  • If your package is returned to us due to an incorrect address or failed delivery attempt, reshipping charges will apply.

Need Help?

If you have any questions about your order, feel free to reach us at ukiyobyh@gmail.com